Reserva Madero Loft Natal Hotel

Wonderful
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Family with Young Children
  : the location of the hotel is very good. The staff at breakfast are also very helpful and friendly.
  : we had the most expensive suite with a roof terrace for 4 nights. On three nights we were woken up promptly at 8 a.m. by the inconsiderate construction work on the roof and deafening noise. the room was ok, but there were pointless pipes sticking out of the floor in the living room (dangerous for our child!). the mirrors were all dirty. the sofa is full of obvious stains and absolutely disgusting. no one wanted to sit on it. the condition of the furniture on the roof terrace is appalling! Unfortunately, you couldn't enjoy the view either because all the windows, without exception, were extremely dirty. All upholstery is disgustingly dirty and completely torn (see photos). There was even a piece of rotten meat lying on the completely dirty floor of the terrace. the small private pool on the terrace was filled with disgusting water. There was a film of dirt and dust floating on the water. Of course, we couldn't use the pool for health reasons. (Danger of dengue fever!!!) it's an absolute disgrace in this price range. we were extremely disappointed. If this hotel were in Europe, I would have filed a lawsuit. I would have liked to upload more photos to better show the extent.