Best Western Premier Majestic Ponta Negra Beach

Good
Traveller Type: young couple

Poor
Traveller Type: young couple
  : Breakfast was good as usual, very nice in fact, we have stayed here many, many time over the years and a few time in the past month or two.
  : We are sure the owners did not do this, a new staff member did: when taken to room 451, was strong gasoline smell, overpowering, burned my eyes, made me instantly sick. I asked the hotel staff member to confirm the smell and he did so, the he and I went back downstairs, staff and I repor the danger and horrible smell to the manager on duty. The manager on duty was as it turned out acting manager, and he was a major problem on everything, including the fact that he more than likely sent us to that room as a tactic to get us to pay a lot more for a room that did not smell like gasoline. I note here that I like the staff, we know the owners personally going back for years gradually more and more, but this stay was a nightmare on multiple levels. I even asked the acting manager, dark blonde crew cut hair, overweight, average height, light complexion caucasian, he speaks english, if he did this to us because it is a booking.com reservation and this is how they get rid of allowing (genius 2 level) members like us stay at the rate shown on the website. He would not answer that or any question I had, he only offered to show an alternate room that costs significantly more, the same, but without gasoline smell, then we were shown more and more expensive rooms and end up paying lots more for bigger room/sea view. I even pointed out to him and other staff as the day went on, including managers and who appeared to be possible one of the owners (the son of the owner and his wife that we know), but he acted unapproachable so we did not bother. Also, we pointed out that when we had tried to book the room online, for at least an hour, the screen only showed 3 rooms though there were at least 50 or more rooms still vacant as it turned out. I explained to management over and over, that I am sure they knew, and later admitted to, that when you click on the room you are selecting the price that is shown instantly doubles. This is crazy, all sorts of problems on this stay.

Wonderful
Traveller Type: solo traveller
  : hotel is close to all the attractions, bars, restaurants

Poor
Traveller Type: young couple
  : Good breakfast. Clean rooms.
  : In general, for European standard, it may be a 3 star hotel. Pool very very small, too small. The gym is 5 square meters, no more than 2 people can fit. Bed size for 2 people too small. We opened the wine in the room, it was corked, so we asked for another one, the maitre told us it was not corked, “the wine tastes like that”…. Really? So we ordered another one, which we had to pay immediately for some reason. Room service came for dinner one hour and a half after our order.Almost no one of the hotel speaks English. Really low level. Not coming back.

Very Good
Traveller Type: review category business travellers

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: group
  : The breakfast was, is, legendary, excellent beyond belief in a semi-formal to formal dining room (but casual attire is fine). We have stayed at the Majestic many times, the breakfast buffet is superior, the omelette chef makes you a custom omelette. The coffee is very good to excellent, pitchers of hot milk, good assortment of tea bags for hot tea with piping hot water there, elegant decor with beautiful crystal chandeliers throughout the huge dining room with grand piano next to sitting area, soft music playing over PA system, refined manners and help from dining hall attendants in semi-formal attire

Very Good
Traveller Type: solo traveller
  : Very clean, good covid protocols, very attentive and nice staff, good comfort.
  : Issue with the sink: water wouldn't drain. Limited choice at breakfast. Witnessed a motorcycle robbery attempt on the avenue right in front of hotel (more an issue about the city; not hotel's fault); thief ended up running away with gun.